Shipping policy

Processing time

Orders are usually processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

United States orders are currently on pre-order. See the United States pre-orders section below.

Shipping rates and delivery times

We ship across Australia and internationally.
Shipping costs:
• Australia: flat rate $7.99
• United States: $7.99 USD on orders under $50, $4.99 USD on orders $50 and over
• New Zealand: $7.99 NZD on orders under $50, $4.99 NZD on orders $50 and over
• International: flat rate $20

Estimated delivery times after dispatch:
• Australia: 3–7 business days
• New Zealand: 5–10 business days
• United States: 3-5 business days
• International: 7–21 business days

Delivery times are estimates and may vary because of carrier delays, customs, or public holidays.

United States pre-orders

Stock for the United States has not arrived at our US warehouse yet. Orders placed now will ship from late November. You will receive tracking details by email once your order is dispatched.

Tracking your order

Once your order has been shipped, you will get an email with tracking details. Tracking information may take up to 24 hours to update after the carrier scans your package.

International shipping

International orders may be subject to customs duties, taxes, or import fees. These charges are the customer’s responsibility. Please check your local customs office for details before placing an order.

United States orders ship from our warehouse in Texas, so there are no customs duties or import fees on US orders.

Address accuracy

Please check your shipping address carefully when placing your order. We can’t guarantee changes once an order has been processed.

Lost or delayed packages

If your order hasn’t arrived within the estimated delivery time, contact us at the details below. We will help you track the shipment with the carrier.